Last Updated: October 30, 2026
At Islandera, we want you to feel comfortable shopping for your favorite silk scarves. If something isn’t right with your order, please review our return and refund guidelines below.
1. Return Eligibility
Customers may request a return for eligible items within 30 days of receiving their order.
To qualify for a return:
- Items must be unused and unworn.
- Products should be returned in their original condition.
- Original packaging and included accessories should be kept whenever possible.
- Proof of purchase or an order number must be provided.
Items showing signs of use, washing, damage caused after delivery, or alteration may not qualify for a return, subject to applicable consumer protection laws.
2. How to Request a Return
To start a return, please contact our customer support team at:
Email: helpline@islandera.top
Please include:
- Your order number.
- The item you wish to return.
- The reason for your return.
- Photos if the product arrived damaged or incorrect.
Our support team will review your request and provide further return instructions.
Please do not send products back before receiving return authorization and instructions.
3. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Include clear photographs of the item and its packaging so we can review the issue and determine an appropriate solution, such as a replacement or refund.
Your statutory rights remain unaffected.
4. Refund Process
Once your returned item has been received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method whenever possible.
Please allow 5–10 business days for the refund to be processed by your payment provider. The actual time may vary depending on your bank or payment service.
5. Return Shipping Costs
For returns due to a change of mind or personal preference, customers are generally responsible for return shipping costs.
If the return is caused by an incorrect, defective, or damaged item, please contact us before arranging shipment so we can discuss an appropriate solution.
6. Exchanges
If you would like a different style or item, please contact our support team to check available options.
Depending on product availability, we may recommend returning the original item and placing a new order.
7. Non-Returnable Items
Certain items may not be eligible for return, including:
- Items marked as final sale, where legally permitted.
- Products that have been used, washed, or altered.
- Items damaged through improper handling after delivery.
These exclusions do not affect any mandatory return or cancellation rights under applicable consumer protection laws.
8. Late or Missing Refunds
If you have not received an approved refund, please:
- Check your original payment account.
- Contact your bank or payment provider.
- Allow additional processing time if necessary.
If the refund is still missing, please contact us for assistance.
9. Contact Information
For questions about returns, refunds, or exchanges, please reach out to our customer support team.
Store Name: Islandera
Email: helpline@islandera.top
We appreciate your understanding and look forward to providing you with a pleasant shopping experience.