At Islandera, we aim to handle every order carefully and efficiently. This policy explains how order cancellation requests are managed.
1. Cancellation Requests
If you wish to cancel an order, please contact us as soon as possible after placing it.
Please provide your order number and the email address used during checkout.
2. Before Order Processing
Orders that have not entered the fulfillment process may be eligible for cancellation.
Once your request is reviewed and approved, we will notify you of the cancellation status.
3. Orders Already Dispatched
Orders that have already been shipped generally cannot be stopped through our standard cancellation process.
If your package is already on its way, please refer to our applicable return and refund procedures after delivery.
4. Refund for Cancelled Orders
Approved cancellations will be refunded to the original payment method whenever possible.
Processing times may vary depending on your payment provider or financial institution.
5. Changes to Order Details
If you need to update your shipping address, contact information, or selected items, please contact us promptly.
Changes can only be made if the order has not progressed beyond the relevant processing stage.
6. Contact Us
For cancellation requests or order changes, please reach out to:
Email: helpline@islandera.top